Help Scout is a customer relationship management (CRM) and customer support platform that allows businesses to manage their customer interactions and support requests. It provides a range of features and tools for managing customer interactions, including email and chat support, ticketing and tracking, and knowledge management.Help Scout is designed to be user-friendly and easy to use, and is aimed at small and medium-sized businesses that want to improve their customer service and support processes. It is available as a cloud-based service and can be accessed from any device with an internet connection. Help Scout is used by a variety of businesses around the world, including e-commerce businesses, software companies, and other organizations that need to manage customer interactions and support requests.