Chatwoot is a customer communication platform that helps businesses manage customer interactions across various channels, including email, SMS, WhatsApp, and social media. It provides a range of features that are designed to help businesses communicate with their customers in a more efficient and effective way. These features include automated responses, conversation routing, and integrations with other tools and platforms.Chatwoot is aimed at businesses that want to improve their customer experience and support operations. It is particularly well-suited for businesses that want to handle customer interactions at scale and want a platform that can help them manage a large volume of customer inquiries and interactions. It is available as a cloud-based service and can be accessed through a web browser.